FAQ

What types of products do you offer?

Art Creations by Mariam Fahmi specializes in handcrafted home decor items. Our collection includes a variety of festive pieces designed to enhance your holiday celebrations, such as serving trays and decorative accents that combine practicality with seasonal charm.

How are your products made?

Each item in our collection is meticulously handcrafted, ensuring that every piece is unique. Our artisans utilize high-quality materials and traditional techniques to create decor that not only serves a functional purpose but also adds elegance to your home.

What is your return policy?

All sales are final; however, we accept returns and refunds only for defective or damaged items. To qualify for a refund, customers must provide clear proof of the defect and contact our support team within 7 days of receipt.

How long does shipping take?

Orders are typically processed within 1 business day. Delivery times vary: within Cairo and major cities, orders are generally delivered the next day, while other locations may take 2-5 business days. All shipments are handled by Bosta, a reliable delivery service in Egypt.

What are the shipping fees?

Shipping fees are subject to a flat rate of E£50.00 per return. Standard shipping fees for regular deliveries may vary based on Bosta’s pricing and service selection.

Can I track my order?

Yes, once your order is dispatched, you will receive an SMS or email with tracking details. You can track your shipment through Bosta’s platform or the link provided in the notification.

Do you offer international shipping?

Currently, we only offer shipping within Egypt. We do not provide international shipping at this time.

What should I do if my parcel is damaged or lost?

If your parcel is damaged or lost during transit, please contact our customer support immediately for investigation and resolution in accordance with our refund policy.

How can I contact customer support?

You can reach our customer support team via email at artcreations.mf@gmail.com. We are here to assist you with any inquiries or issues you may have regarding your order.